Mamacita says:  I”m feeling pretty jaded lately about many things, but I still believe that if everyone in the world would just buck up, show some spunk, and do the right thing no matter how they may feel and what they might want, the whole universe would right itself.  Right and wrong do not depend on our moods or feelings or desires; right and wrong depend on doing what is right or wrong, whether we like it or not.  Do wrong, and you might feel great right now and for a while; do right, and you might feel miserable right now but ultimately you’ll be glad you chose the higher ground.  Whether we choose to do right or choose to do right, let’s try to remember that either is a CHOICE, and that whichever we choose, we take a lot of people along with us for the ride, whether they want to go or not.

This holds true for individuals, for couples, for families, for businesses. . . for all of us.  No exceptions.  Not even for David Letterman.

Today, let’s talk about business and customer service.  No particular reason.

1. If you make customers unhappy in the physical world, they might each tell 6 friends.
If you make customers unhappy on the Internet, they can each tell 6,000 friends. — Jeff Bezos

2. Customers don’t expect you to be perfect, but they do expect you to fix things when they go wrong. — Donald Porter

3. The goal as a company is to have customer service that is not just the best, but legendary. — Sam Walton

4. Being on par in terms of price and quality only gets you into the game. Service wins the game. — Tony Alessandra

5. Here is a simple but powerful rule – always give people more than what they expect to get. — Nelson Boswell

6. In business you get what you want by giving other people what they want. — Alice Macdougall

7. If you don’t have integrity, you have nothing. You can’t buy it. You can have all the money in the world, but if you are not a moral and ethical person, you really have nothing.
— Henry Kravis

8. We don’t think of ourselves as do-gooders or altruists. It’s just that somehow we’re trying our best to be run with some sense of moral compass even in a business environment that is growing. — Craig Newmark

9. You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied. — Jerry Fritz

10. Although your customers won’t love you if you give bad service, your competitors will. — Kate Zabriskie

11. There are no traffic jams along the extra mile. — Roger Staubach

12. As far as customers are concerned you are the company. This is not a burden, but the core of your job. You hold in your hands the power to keep customers coming back – perhaps even to make or break the company. — Unknown

13. A customer is the most important visitor on our premises. He is not dependent on us – we are dependent on him. — Unknown

14. In the end, the customer doesn’t know, or care, if you are small or large as an organisation.. she or he only focuses on the garment hanging on the rail in the store.
— Giorgio Armani

15. Be everywhere, do everything, and never fail to astonish the customer. — Macy’s Motto

16. Customer complaints are the schoolbooks from which we learn. — Unknown

17. Customers who don’t get support become someone else’s customers. — Brigade Ad

18. Every great business is built on friendship. — JC Penney

19. I won’t complain. I just won’t come back. — Brown & Williamson

20. If you do build a great experience, customers tell each other about that. Word of mouth is very powerful. — Jeff Bezos

21. If Franz Kafka were alive today he’d be writing about customer service. — Jonathan Alter

22. If you don’t understand that you work for your mislabeled subordinates, then you know nothing of leadership. You know only tyranny. — Dee Hock

23. Make your product easier to buy than your competition, or you will find your customers buying from them, not you. — Mark Cuban

24. In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away. — Doug Warner

25. Suppliers and especially manufacturers have market power because they have information about a product or a service that the customer does not and cannot have, and does not need if he can trust the brand. This explains the profitability of brands.
— Peter Drucker

26. Never underestimate the power of the irate customer. — Joel Ross

27. Your most unhappy customers are your greatest source of learning. — Bill Gates

28. Organizations have more to fear from lack of quality internal customer service than from any level of external customer service. — Ron Tillotson

29. When people talk about successful retailers and those that are not so successful, the customer determines at the end of the day who is successful and for what reason.
— Gerry Harvey

30. People don’t want to communicate with an organization or a computer. They want to talk to a real, live, responsive, responsible person who will listen and help them get satisfaction. — Theo Michelson

31. This may seem simple, but you need to give customers what they want, not what you think they want. And, if you do this, people will keep coming back. — John Ilhan

32. With businesses, you go to the same places because you like the service, you like the people and they take care of you. They greet you with a smile. That’s how people want to be treated, with respect. That’s what I tell my employees.. customer service is very important. — Magic Johnson

33. Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers. — Ross Perot

34. The longer you wait, the harder it is to produce outstanding customer service.
— William H. Davidow

35. The purpose of a business is to create a mutually beneficial relationship between itself and those that it serves. When it does that well, it will be around tomorrow to do it some more. — John Woods

36. The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer. — Peter Drucker

37. There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. –Sam Walton

38. Washrooms will always tell if your company cares about its customers. — Unknown

39. When you start viewing your customers as interruptions, you’re going to have problems. — Kate Zabriskie

40. One customer, well taken care of, could be more valuable than $10,000 worth of advertising. — Jim Rohn

And don’t forget that the customer isn’t always right; sometimes, the customer is just stupid.